Purchase Options Cancellation Policy
This policy applies to Dosys subscriptions ("Subscribe & Save").
How your subscription works
When you choose a subscription, you authorise Dosys to charge your payment method automatically for each recurring order. Your subscription continues until you cancel it. Your delivery frequency and price are always shown at checkout and in your account.
Reminders
We send you a reminder email before each renewal — 3 days before your next shipment — so you always know when the next order is coming.
Pause, skip, or cancel — anytime
You can pause your subscription, skip an upcoming delivery, change your delivery frequency, or cancel altogether at any time, with no fees and no minimum commitment:
- From your account: log in and manage your subscription, or
- By email: contact us at hello@dosys.co and we'll take care of it.
Changes and cancellations take effect for your future orders. If an order has already been processed or shipped, it can no longer be cancelled — but our 30-day money-back guarantee still applies (see our Refund & Return Policy).
Right of withdrawal (EU consumers)
As a consumer in the European Union, you have the right to withdraw within 14 days of receiving an order, without giving a reason. See our Refund & Return Policy for details.
Questions? Email us at hello@dosys.co — we're happy to help.
Dosys BV · Kouter 13, 9000 Gent, Belgium · hello@dosys.co